Advanced Support

Autodesk® Advanced Support is only available to Autodesk Subscription customers. It provides unlimited, priority, one-to-one, extended hour global phone support from senior Autodesk support specialists. You can purchase Advanced Support by contacting us.

What Autodesk Advanced Support Includes:

  • Unlimited, priority, one-to-one, extended hour global phone support in English
  • Phone support in a number of local languages during local business hours
  • Access to senior Autodesk support specialists
  • One named contact per ten software seats (minimum of two contacts)
  • Remote desktop assistance
  • Access to online, moderated community support forums
  • Option to escalate forum question to a one-to-one support request
  • Access to automated email updates and response options for incidents
  • Access to a wide range of online help and exclusive training webcasts
  • Access to API support

Advanced Support Customer Guide
Full Terms and Conditions

Autodesk Advanced Support is available for all products except:

  • Autodesk Inventor Engineer-to-Order Series
  • Autodesk Inventor Engineer-to-Order Server
  • Autodesk LandXPlorer Server
  • Autodesk Opticore Studio Professional
  • Autodesk Real-Time Ray Tracing Cluster
  • Autodesk SketchBook Pro
  • Autodesk Stitcher Unlimited
  • Autosketch